Despite living in this particularly competitive world saturated with information, clients tend to stay in their comfort zones, where they believe they belong and share the same values.
The opportunity for brands to build a closer relationship with their clients is of extreme importance in this day and age. Nowadays, there are more tools (social medias) to move closer to your clients than in the past, which allows for more efficient market segmentation.
Clients develop a preference for a brand, as they will be able to identify and share its values. When a brand is looking to increase its audience or its sales, it needs a strong personality.
In order to create this customer preference for your brand, we encourage you to look at the following four steps :
1. the personality
2. the strategy
3. the identity
4. the activation
We have represented this process in the form of a work tool, which will enable you to work with your team and to go over
the steps together. Ask us for the printed version here, we would love to send it to you.
If you wish to share your exercise or your questions, please do not hesitate to contact us on 041 (0) 21 791 73 06. We will also translate your brand’s personality and strategy into a relevant visual identity and within the various communication tools.
Alter the lens through which your customers perceive each brand
The financial crisis of 2008 created the opportunity for Brazil to shake off its image as an economically weak country and been seen as a nation acting globally. During this period, the country became one of the main global investment routes, with Petrobas undertaking the largest capitalisation program in the history of stock exchanges.
This change of status directly impacted people’s perception of Brazilian brands, with consumers resetting their expectations of products and services. The higher a country’s like Brazil’s affirmation is globally, combined with it’s sense of economic growth, the higher becomes the average Brazilian’s self esteem, reshaping his values and style.
In the U.S. and Europe, we have seen a repositioning of values to a more collective style segment; ”we”, which is expressed quantitatively by “less”, qualitatively by “essential” and geo-politically by “local”. This is aptly described by John Gerzema & Michael D’Antonio in their book Spend Shift.
However, in Brazil we witnessed a shift towards the challenge segment with a more individual approach of “mine”, that is expressed quantitatively by “more”, qualitatively by “best” and geo-politically by “global”. Here, the Brazilian entered a new decade searching for brands that propel him forward in this new momentum.
As these changes alter the lens through which consumers perceive your brand, reassessing its relevance, it becomes increasingly essential to rethink brand management. In the light of the above mentioned factors it becomes possible to fine tune the brand in line with its target audience.
About Brand-ID
Changes in customer perceptions will influence your brand strategy and market mix application. Brand-ID utilises a unique approach and method based on extensive experience to help your brand take advantage of the changes described above. Interested? Please contact us .
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